Frequently asked questions
Is delivery free?
Delivery is free for orders over $89 and costs $5 for orders under $89.
Where does my order come from?
We have a facility in the US, Australia and UK
When will I receive my order?
Order processing: 1 day.
Standard delivery: 3-5 business days.
Express delivery: 1 - 4 business days.
You will be informed by e-mail as soon as your order has been dispatched.
Is a frame included with the posters?
It's up to you! We offer both framed and unframed posters.
Can I return the items if I'm not satisfied?
If you have purchased a personalized product and are not satisfied, returns are not accepted. The reason for this is that these items were made to your specifications and cannot be resold. However, we invite you to contact us to try and find a solution together!
If your order arrives damaged
We make every effort to ensure that our portraits are optimally packaged. However, if you nevertheless receive your order damaged, please contact us as soon as possible to arrange a return or refund!
What's the difference between a poster and a canvas?
A poster is a print on paper, available with or without a frame. A canvas, on the other hand, is a unique work of art painted on fabric stretched over a frame, intended for high-quality presentation.